Privacy Policy

Effective on:  July 20, 2020.

At ConsoliDoc, we want you to know that we value your personal information and that we respect your privacy. Please read our Privacy Policy for more information.

1.         Definitions

A.         “You” and “your” mean the individual or entity visiting or using the Site.


B.         “ConsoliDoc”, “we,” “us” and “our” means ConsoliDoc, LLC.

C.        “Site” refers to ConsoliDoc’s website at www.ConsoliDoc.com, and other related websites, blogs, domains, and mobile sites maintained by ConsoliDoc.

E.         “Non-Personal Information” is any information that is not Personally Identifiable Information (defined below).  Non-Personal Information includes, without limitation, Personally Identifiable Information that has been anonymized. 

F.         “Personally Identifiable Information” or “PII” is non-public information we receive from your use of the Site that can be used, alone or in combination with other information in our possession, to identify a particular person/individual.  It may include information such as name, address, telephone number and other personal information you provide us.  Although PHI is also PII, for purposes of discussion in this Privacy Policy only, PII does not include PHI, as PHI is specifically provided for in this Privacy Policy.

G.        “Data” includes Non-Personal Information, Personally Identifiable Information and Protected Health Information.

H.        “Protected Health Information” or “PHI” has the meaning ascribed to it under the Health Insurance Portability and Accountability Act of 1996, Public Law 104-191, as amended, and inclusive of the Privacy Rule, Security Rule, Breach Notification Rule and Enforcement Rule (45 CFR Parts 160 and 164) promulgated by the United States Department of Health and Human Services (collectively, “HIPAA”).

2.         Information Collected and AUTHORIZATION

You do not have to provide any Personally Identifiable Information or Protected Health Information to browse the publicly available pages of the Site; however, in order to obtain or use products or services that are or may be provided through the Site or that we may otherwise offer online or offline (collectively, the “Services”) you may be required to register and/or provide Personally Identifiable Information. 

We may collect PII from you in a variety of ways, including, but not limited to, when you visit the Site, communicate with us through the Site, provide PII in connection with other activities, products, services, features or resources we make available on the Site or through any services we may offer online or offline.  We may collect your name, mailing address, billing address, phone number, payment information, or email address. We may also collect additional information from you depending on the nature of the transaction.

We may collect PII from you when you communicate with us through the Site and provide us with PII in connection with other activities, products, services, features or resources we make available on the Site or through any services we may offer online or offline.  We may also collect PHI from your health care providers related to your use of the Site or products or services we may offer to the extent that such PHI has been provided by a covered entity or business associate, as such terms are defined under HIPAA, pursuant to a valid authorization that is signed by you or your authorized representative in compliance with HIPAA. The nature of the PHI we collect depends upon PHI that you have authorized a covered entity or business associate to provide us in compliance with HIPAA. However, we will not knowingly receive or maintain psychotherapy notes or records subject to 42 CFR Part 2 from a health care provider(s); instead, you personally and directly upload such records to the Site.

ConsoliDoc also may collect information about you automatically when you visit the Site or use any of our online Services.   We may automatically receive certain information from your browser or mobile device, such as your browser type, the operating system of your device, the URL of the site from which you came and the URL of the site you visit when leaving the Site or any of our online Services.  We may also receive your IP address and the name of your internet service provider (“ISP”) or your mobile carrier.  Depending on your device’s settings, we may also receive location data and other types of information sent from third party services or GPS-enabled devices.  As you use the Site or any of our online Services, we may also collect information about such usage and your actions on the Site, such as pages you viewed, access times, how long you spent on a page, and how you interact with the user interface(s) of the Site.  We may use cookies to collect such information, as described in more detail below.  This information is considered Non-Personal Information, which we can use for any purpose, including, without limitation, to help us improve the Site or the Services and to enhance your and other users’ experience.  We may also convert PII into Non-Personal Information by excluding information that is personally identifiable, and convert PHI into Non-Personal Information by de-identifying it in compliance with HIPAA. You acknowledge that Non-Personal Information, PII and PHI that is converted into Non-Personal Information belongs to ConsoliDoc and that ConsoliDoc has the right to use such general information as it determines in its sole discretion.

Notwithstanding the foregoing, we will treat as PII any item that, either alone or together with other information, we could use to identify an individual.  Except as described below, we will not share with third parties the link between your IP address and your PII or PHI without your permission.

By providing your PII to us, you explicitly agree to our collection and use of such information as described in this Privacy Policy.  If you are a covered entity or business associate, as such terms are defined under HIPAA, by providing PII or PHI belonging to another person, you expressly represent and warrant that you have the authority and right to do so, and that you obtained all appropriate and required consents and a HIPAA-compliant authorization prior to disclosing PHI to ConsoliDoc or the Site and you further agree that your disclosure of PHI shall comply with HIPAA and other applicable state and federal privacy laws. 

We may also collect your PII and PHI from sources that you have authorized to share with us to the extent addressed above.  We will use your PII and PHI in those circumstances to provide the Services that your PII and PHI was shared with us to fulfill.  If you believe we received your PII or PHI from a source without authority to share your PII or PHI with us, please contact us so that we can resolve your complaint.

ConsoliDoc may use PII and PHI for the following purposes (to the extent specified in a HIPAA-compliant authorization, as it pertains to PHI):

  1. To improve customer service:  Your information helps us to more effectively communicate with inquiries and existing customers, and to respond to your customer service requests and support needs.
  • To personalize user experience: We may use information in the aggregate to understand how our users as a group use the Services and resources provided on the Site. Further, in providing Services to you, we will share your PII and PHI with only those individuals and entities that you request receive access to your PII and PHI until such time as we receive written notice on the Site that you wish to restrict such access.
  • To improve the Site: We continually strive to improve our Site and the Services based on the information and feedback we receive from you.
  • To provide products or services and to process transactions: Except as otherwise expressly provided in this Privacy Policy, we will use Data only for the purpose of fulfilling our duties and providing the Services. ConsoliDoc may use Non-Personal Information for product development or other internal purposes. We may use the information that you provide about yourself or that you have provided to our clients for the purpose of providing and fulfilling the Services. We do not share this information with outside parties except to the extent necessary to provide the Services. Our subsidiaries, suppliers, service providers and contractors will be required to use any PHI we provide to them only for that intended purpose specified in a HIPAA-compliant authorization and subject to the terms of this Privacy Policy.
  • To send periodic emails:  The email address you provide for the Services will only be used to send you information and updates pertaining to the Services requested. It may also be used to respond to your inquiries, and/or other requests or questions.
  • To develop new products or services:  We use your PII, PHI and Non-Personal Information for internal commercial purposes.  The information we collect may be used to develop new products or services; however, PHI will not be sold to other individuals or entities.  Except as otherwise provided in this Privacy Policy, we may use your PII, PHI and Non-Personal Information internally or, among other things, to offer our own or third party products and services.  Only ConsoliDoc, its subsidiaries, its suppliers and contractors involved in distributing the new product or service will have access to your PII or PHI.  Our subsidiaries, suppliers, service providers and contractors will be required to use any PII or PHI we provide to them only for that intended purpose specified in a HIPAA-compliant authorization (as it pertains to PHI) and subject to the terms of this Privacy Policy.
  • For marketing:  Except as otherwise expressly provided for in this Privacy Policy or except as prohibited by applicable law, ConsoliDoc may use your PII and Non-Personal Information to enhance its networking, marketing, social, and recruiting activities, and for other similar business purposes.  We may also use Personally Identifiable Information to provide you information regarding new products or services.  Personally Identifiable Information is not shared with entities outside of ConsoliDoc other than service providers who assist us in carrying out these business functions. 
  • Compliance with applicable law:  We may disclose your PII or PHI as we may in our sole discretion determine is necessary or reasonably required to comply with the law, applicable regulations, court orders or subpoenas, to enforce our Terms of Use, or to protect our rights, property or safety, or the rights, property or safety of others.
  1. Change in the Site Ownership:  If ownership of the Site or of ConsoliDoc changes, whether in whole or in part, Data collected through the Site and the Services about you may be transferred to the new owner of the Site and/or ConsoliDoc, as the case may be, and any Services can continue.  In that case, your Data would remain subject to the terms and conditions of the applicable version of the Privacy Policy.

3.         Web Browser Cookies

The Site or our online Services may send a “cookie” to your computer.  A cookie is a small piece of data sent to your browser from a web server and stored on your computer’s hard drive.  A cookie cannot read data off your hard disk or read cookie files created by other sites.  Cookies do not damage your system.  Cookies allow us to recognize you as a user when you return to the Site or use the online Services using the same computer and web browser.  We use cookies to identify which areas of the Site or online Services you have visited.  We also may use this information to better personalize the content you see on the Site or online Services.  ConsoliDoc does not store unencrypted Personally Identifiable Information or Protected Health Information in the cookies.  We also do not link Non-Personal Information from cookies to your Personally Identifiable Information.

To help us optimize the Site or for marketing purposes, we may allow other authorized third parties to place or recognize unique cookies on your browser.  Any information provided to third parties through cookies will be for enhancing your user experience by providing more relevant marketing.  Third party services and tools we use, which may send cookies to users of the Site and may collect information from users, includes:

Adobe Creative Cloud (Typekit): The Adobe Creative Cloud (Typekit) is operated by Adobe.  The Adobe Creative Cloud (Typekit) collects anonymous data (ad views, analytics, browser information, cookie data, date/time, serving domains, interaction data and page views), pseudonymous data (IP Address (EU PII), Device ID (EU PII), PII (name, address, phone number, email address, EU- IP address, EU-unique device ID ), sensitive (financial information). Aggregate and anonymous data is shared by Adobe with third parties.  The Adobe Creative Cloud (Typekit) privacy policy can be found at:  http://www.adobe.com/privacy/policies/typekit.html.

Google Analytics (referred to as “Google”): Google collects anonymous data (ad views, analytics, browser information, cookie data, date/time, demographic data, hardware/software type, internet service provider, interaction data, page views, and serving domains), pseudonymous data (IP Address (EU PII), Device ID (EU PII), PII (name, address, phone number, email address, login, EU- IP address, EU-unique device ID ), sensitive (financial information). Aggregate data, anonymous data, PII data and sensitive data is shared by Google with third parties.  We use the information we get from Google only to improve this website and for marketing purposes.  Google collects only the IP address assigned to you on the date you visit this website, rather than your name or other identifying information.  You can review Google’s privacy policy at https://www.google.com/policies/privacy/.  Although Google plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this website, the cookie cannot be used by anyone but Google.  Google’s ability to use and share information collected by Google about your visits to this website is restricted by the Google Terms of Use and the Google Privacy Policy.  You can prevent Google from recognizing you on return visits to the website by disabling cookies on your browser (see below).

Spot.IM:  Spot.IM collects anonymous data (ad views, analytics, browser information, cookie data, date/time, demographic data, hardware/software type, internet service provider, interaction data, page views and serving domains), pseudonymous data (IP Address (EU PII), location based data, Clickstream data, Device ID (EU PII), PII (name, email address, EU- IP address, EU-unique device ID ).  Aggregate data is shared by Spot.IM with third parties.  Spot.IM’s privacy policy can be found at: https://www.spot.im/Privacy/.

Some browsers may allow you to manage the storage of cookies on your device.  If supported by your browser, you may set your browser to refuse all cookies (or, sometimes all third party cookies) or to alert you when a cookie is placed.  However, if you select these settings, you may be unable to access certain parts of the Site or the online Services.  Unless you have adjusted your browser setting to refuse cookies, the Site and online Services will issue cookies.  For more information about how to manage your cookies preferences, use the ‘help’ menu of your web browser or explore the customer support sections of your web browser.  To opt-out of all cookies or certain advertising cookies, visit the company website for your browser for instructions. 

Here are links to some browsers’ websites:

Google Chrome: www.google.com/chrome/

Internet Explorer: support.microsoft.com

Mozilla Firefox: support.mozilla.org

Safari: support.apple.com

Opera: www.opera.com

4.         Security

We are not a covered entity or business associate, as such terms are defined under HIPAA, and we are, therefore, not subject to HIPAA. However, we will strive to use commercially reasonable methods to keep personal information securely in our files and systems, which are compliant with the Health Insurance Portability and Accountability Act of 1996.

5.         Do Not Track

Your browser may provide you with the option to send a “Do Not Track” signal to websites you visit.  This signal is used to request that websites not send the requesting device cookies, but websites have no obligation to respond to such signal or to modify their operation.  At the current time, the Site is not programmed to recognize Do Not Track signals, so the Site will not treat you differently if we receive such signals from your browser and we may not comply with Do Not Track settings on your browser.

6.         Exemptions from the Privacy Policy

Our Privacy Policy does not apply to any information you may send to ConsoliDoc by email or instant messaging programs (e.g., AOL, Yahoo, etc.), or through social media networks or through means outside of the submission of Data through your registered account on the Site, even if you open such programs or services by clicking a link displayed on the Site.  Email, social media, and instant messages are not recognized as secure communication forms.  Please do not send any information you consider private to us by email or instant message or through social media sites (e.g., Twitter, Facebook, etc.) due to the public nature of such postings.

7.         Links to Other Sites

The Site and the online Services may contain links to other websites. ConsoliDoc is not responsible for the actions, practices, or content of websites linked to or from the Site or the online Services.  You understand such websites may require you to agree to their terms of use and that we have no control over these terms.  As always, you understand it is your responsibility to verify your legal use of a website, and use of information from the website with the corresponding website owner.

8.         Age of Consent

ConsoliDoc takes special care to protect the privacy needs of children under the age of 13 and we encourage parents to be an active participant in their child’s online activities.  ConsoliDoc abides by the Children’s Online Privacy Protection Act (COPPA) and other relevant laws.  The Site does not target and is not intended for children under the age of 13, and ConsoliDoc will not knowingly collect Personally Identifiable Information or Protected Health Information directly from them.  If ConsoliDoc discovers that a child has provided personal data directly through the Site, ConsoliDoc will eliminate that data.  This Site is only intended for persons 18 years of age or older.  If you are under 18 you must ask a parent or legal guardian for permission prior to submitting any information to this Site.

If you have knowledge that a child 13 years of age or younger has personally submitted Personally Identifiable Information to us, please contact us and we will delete the PII collected belonging to that child. You may contact us via email or by writing to us at the address below. Parents and guardians can also email us help@consolidoc.com, but before any information is disclosed, the parent will be required to provide verification of his/her identity and authority as an authorized representative under HIPAA, as it pertains to PHI, related to any request. We will only send the information to the parent email address in the registration file.

9.         CAN-SPAM Compliance Notice

ConsoliDoc fully complies with the federal CAN-SPAM Act.  You can always opt out of receipt of further email correspondence from us.

10.       California Privacy Rights

Under Section 1798.83 of the California Civil Code, residents of California can obtain certain information from companies with whom they have an established business relationship.  That information is about the Personally Identifiable Information those companies have shared with third parties for direct marketing purposes during the preceding calendar year.  The law requires companies to inform consumers about the categories of Personally Identifiable Information shared with third parties, the names and addresses of those third parties, and examples of the services or products marketed by those third parties.  To request a copy of the information disclosure provided by ConsoliDoc under Section 1798.83 of the California Civil Code, please contact us via email to privacy@ConsoliDoc.com. 

11.       SALE OF PERSONAL INFORMATION

We do not sell your PII or PHI.

12.       Amendments

ConsoliDoc reserves the right to change the Privacy Policy from time to time at its sole discretion with or without notice. Any revisions are effective immediately once posted on the Site. Your continued use of the Site shall indicate your acceptance of the revision.  Revisions to the Privacy Policy regarding the use of Personally Identifiable Information are not retroactive.

13.       European Union Disclosure

ConsoliDoc does not do business in the European Union or market to data subjects in the European Union.  ConsoliDoc disputes any claim that it is within the jurisdiction of the European Union.  Nevertheless, please take notice that any personal information that is submitted to ConsoliDoc by a data subject, may be maintained or accessed in servers or files in the United States of America, which the European Union has not deemed to provide “adequate” privacy protection.  If you do not consent to having your information processed and stored in the United States of America, please do not provide it to ConsoliDoc.

14.       Contact

If you have any questions about the Privacy Policy, or to report a violation of the Terms of Use, please contact us at help@ConsoliDoc.com or by mail at:

ConsoliDoc
725 S. Adams Rd.
Suite 220
Birmingham, MI 48009

Or email us at:
help@ConsoliDoc.com

Or call us at:
(248) 234-4123 and press 1